Privacy Policy

Introduction

lyrical-expedition ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

Information We Collect

We collect several types of information from and about users of our website:

Information You Provide

• Name and contact information (email address, postal address)
• Service preferences and booking details
• Any information you provide in forms or correspondence

Information Collected Automatically

• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• IP address and general location data

How We Use Your Information

We use the information we collect to:

• Provide and manage our garden care services
• Respond to your enquiries and requests
• Send service updates and appointment reminders
• Improve our website and services
• Comply with legal obligations

Legal Basis for Processing

We process your personal data based on:

• Your consent when you submit information through our forms
• Contract performance when providing services you've requested
• Legitimate interests in operating and improving our business
• Legal obligations we must fulfill

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service providers who assist in our operations (hosting, email services)
• Legal authorities when required by law
• Professional advisers (accountants, lawyers) under confidentiality obligations

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Client records are typically maintained for the duration of our service relationship plus seven years for accounting purposes.

Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request erasure of your data
• Object to processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us at [email protected]

Cookies

Our website uses cookies to improve user experience. For detailed information about our cookie usage, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us:

Email: [email protected]
Address: 42 Meadowbrook Lane, Cheltenham, Gloucestershire, GL50 3QR, United Kingdom

Supervisory Authority

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues.